Billing
Credit cards are charged once an order has shipped (the charge on your card will appear as SHOP CAROLINA INC).  If a check is used for payment, your order will be processed once your check clears our bank.

How quickly do items ship?
Products usually ship within 3-4 business days of receiving your order. Many our styles and fabric selection car seats are made to order and ship directly from our manufacturer in Greenville, SC. Items with monogramming are made especially for you and require longer shipping times - please add at least an additional week when placing these types of orders. We ship via UPS, FedEx Ground and DHL. Always provide us with a physical house or business address. If you need your car seat in a hurry, please give us a call as we may have some options to help you. Reach one of our Car Seat Experts at 800-881-3727

Shipping Charges?
Dog-Car-Seats.com does not charge to ship products within the continental United States. Shipping is always 100% FREE, a promise we back up with our Guarantee to bring you true FREE Shipping! Read about it here.

How long until I receive my order?
Ground transit time once your order ships is usually an additional 2-5 business days - longest time to the west coast. You do not have to be home to accept delivery, so be sure to ship to the location that is most convenient for you! See average Shipping times here!

Do you ship outside the continental US?
NO, we only ship within the continental United States. Additionally,  free shipping is NOT available to Hawaii, Alaska, Canada, Europe or elsewhere outside of the United States. We also can not ship to PO or APO boxes.

Do you have a printed Catalog?
Sorry, but no.  We do not offer a printed catalog for several reasons. Our items are updated frequently and prices may change due to special sales. Also, we promote a "green" environment and catalogs are considered by many as being environmentally unfriendly, since they contribute landfills and destroy millions of trees.

How do I search for items or information?
Select from the main categories labeled on the left side of each page. You can move directly to the product lines that interest you. 

How am I billed?
Charges on customer's credit cards will appear as Shop-Carolina, Inc. If a check is used for payment, your order will ship once your check clears our bank.

Order Status:
To determine the status of an order, simply reply to the confirmation email you receive. Your reply will be delivered to Service@shop-carolina.com. 

Delays:
We always try to let you know via email about any delays or backorders.

Damage/Defects:
Please inspect your order immediately and contact us right away by email Service@shop-carolina.com  If package is delivered damaged or if item is defective, we will work quickly to make things right!

Cancellations:
Customers may cancel any stock order at any time before it ships;- however, personalized items on your order can not be canceled.

Returns:
Follow this link to our Money Back Guarantee!

Contact:  Shop-Carolina, Inc.
               3115 White Horse Road Suite 204
               Greenville, SC. 29611
               Service@shop-carolina.com
               (800) 881-3727